Privacy Policy

Last Updated: December 8, 2025
Effective Date: December 8, 2025

IMPORTANT: This Privacy Policy describes how Curb Glow LLC collects, uses, shares, and protects your personal information. We collect sensitive information including vehicle details, location data, payment information, and photographs of your vehicle. Please read this policy carefully to understand our practices.

TABLE OF CONTENTS

  • 1. Introduction and Scope

  • 2. Information We Collect

  • 3. How We Collect Information

  • 4. How We Use Your Information

  • 5. How We Share Your Information

  • 6. Data Retention and Storage

  • 7. Data Security

  • 8. Your Privacy Rights and Choices

  • 9. State-Specific Rights

  • 10. Electronic Communications and SMS

  • 11. Cookies and Tracking Technologies

  • 12. Third-Party Services and Links

  • 13. Children's Privacy

  • 14. International Data Transfers

  • 15. Changes to This Privacy Policy

  • 16. Contact Information

1. INTRODUCTION AND SCOPE

1.1 Who We Are

This Privacy Policy ("Policy") is provided by Curb Glow LLC, a Massachusetts limited liability company ("Curb Glow," "we," "us," or "our"). We are a curbside car care service provider operating in the Boston, Massachusetts metropolitan area.

1.2 What This Policy Covers

This Policy describes how we collect, use, disclose, store, and protect personal information obtained through:

  • Our website located at https://www.getcurbglow.com (the "Website")

  • Our mobile applications, if any (the "App")

  • Our car care services (the "Services")

  • Email, text messages, phone calls, and other electronic communications with you

  • In-person interactions with our service personnel

  • Any other means by which you interact with Curb Glow

1.3 What This Policy Does NOT Cover

This Policy does not apply to:

  • Information collected by third-party websites, applications, or services that we do not own or control

  • Information collected offline, except where specifically stated

  • Information collected by our business partners, vendors, or service providers through their own channels (which is governed by their privacy policies)

1.4 Agreement to This Policy

By using the Website, App, or Services, or by providing us with your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, you must not use the Website, App, or Services, and you must not provide us with any personal information.

1.5 Integration with Other Agreements

This Policy should be read in conjunction with our Terms of Use and Service Agreement. In the event of any conflict between this Policy and those agreements regarding the treatment of personal information, this Policy shall control.

2. INFORMATION WE COLLECT

We collect various types of personal information depending on how you interact with us. "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you or your household.

2.1 Categories of Personal Information Collected

CategorySpecific Information Collected

PurposePersonal Identifiers

Full name, email address, phone number, mailing address, account username, account password, IP address, device identifiers, online identifiers used for account creation, service delivery, communications, authentication

Vehicle Information

Make, model, year, color, license plate number, VIN (if provided), vehicle condition notes, parking location, aftermarket modifications used for service delivery, vehicle identification, service customization, quality control

Financial Information

Credit card type and last four digits, billing address, payment method details, transaction history, subscription status, payment disputes used for payment processing, billing, subscription management, fraud prevention

Location Data

Precise geolocation (GPS coordinates), street address, parking location, city, state, zip code, general location derived from IP address used for service delivery, routing, scheduling, service area verification

Visual Information

Photographs and videos of your vehicle (exterior only), before and after service images, date and time stamps on photos, metadata used for quality control, service verification, dispute resolution, training, marketing (with consent)

Communications

Email content, text message content, phone call recordings (with notice), customer service chat logs, feedback, reviews, survey responses used for customer service, service improvement, issue resolution, quality assurance

Service History

Service dates and times, service type, service location, service requests, cancellations, service provider assigned, service notes, customer preferences used for service delivery, scheduling, personalization, customer support

Internet Activity

Browsing history on Website, pages visited, links clicked, time spent on pages, referring website, search terms, device information, browser type, operating system used for website improvement, analytics, user experience optimization, troubleshooting

Demographic Information

Age range (to verify 18+), language preferences, general location (state/city) used for eligibility verification, communications, service customization

Inferences and Profiles

Customer preferences, behavioral patterns, service predictions, risk assessments used for service personalization, fraud prevention, business analytics

2.2 Sensitive Personal Information

We collect and process the following categories of sensitive personal information:

  • Financial Account Information: We process payment information through third-party payment processors

  • Account Credentials: We store your username and encrypted password for account access

We limit our use of sensitive personal information to purposes permitted by applicable law, including: performing services you requested, ensuring security and integrity, quality control, and other disclosed purposes.

2.3 Information We Do NOT Collect

We do NOT knowingly collect:

  • Social Security numbers

  • Driver's license numbers

  • Passport numbers

  • Information about the interior of your vehicle (we do not enter vehicles)

  • Health or medical information

  • Information about children under 18

  • Biometric information

3. HOW WE COLLECT INFORMATION

3.1 Information You Provide Directly

We collect information directly from you when you:

  • Create an account or register for Services

  • Subscribe to a service plan

  • Request service or schedule an appointment

  • Update your account information or preferences

  • Contact customer support or communicate with us

  • Provide feedback, reviews, or survey responses

  • Sign up for our newsletter or marketing communications

  • Participate in promotions, contests, or special offers

  • Report an issue or dispute

3.2 Information Collected Automatically

We automatically collect certain information when you use our Website, App, or Services:

  • Device Information: IP address, device type, unique device identifiers, browser type and version, operating system, mobile network information

  • Usage Information: Pages viewed, features used, links clicked, search queries, time and date of access, time spent on pages, referring/exit pages

  • Location Information: General location based on IP address; precise location if you enable location services on your device

  • Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 11)

3.3 Information Collected from Service Delivery

When we provide Services, we collect:

  • Vehicle Photos: Before and after photos of your vehicle's exterior

  • Location Data: Precise GPS coordinates of where your vehicle is parked

  • Service Notes: Observations about vehicle condition, service performed, any issues encountered

  • Time Stamps: Date and time of service completion

3.4 Information from Third Parties

We may receive information about you from:

  • Payment Processors: Payment confirmation, transaction details, fraud alerts

  • Analytics Providers: Aggregated usage statistics, demographic information, behavioral insights

  • Social Media Platforms: Public profile information if you connect your account or interact with us on social media

  • Data Brokers or Aggregators: Marketing lists, demographic data (only as permitted by law)

  • Referral Partners: Contact information if you were referred to us

3.5 Information from Public Sources

We may obtain information from publicly available sources such as:

  • Business registries and directories

  • Social media platforms (public posts only)

  • Government databases

4. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

4.1 Service Delivery and Operations

  • Provide, maintain, and improve the Services

  • Process and complete transactions

  • Schedule and coordinate service appointments

  • Locate your vehicle for service delivery

  • Document service completion through photos

  • Manage your account and subscription

  • Process payments and send billing statements

  • Verify your identity and eligibility

  • Fulfill the purposes for which you provided the information

4.2 Communications

  • Send service confirmations, scheduling notifications, and reminders

  • Provide customer support and respond to inquiries

  • Send administrative information, including changes to Terms, policies, or pricing

  • Send transactional messages related to your account or subscription

  • Send marketing and promotional communications (with your consent where required)

  • Request feedback, reviews, or survey participation

  • Send newsletters and updates about our Services

4.3 Personalization and Improvement

  • Personalize your experience with our Services

  • Understand how users interact with the Website and App

  • Analyze usage patterns and trends

  • Conduct research, testing, and product development

  • Improve the functionality and user experience of our Services

  • Develop new features, products, or services

4.4 Marketing and Advertising

  • Send promotional offers and special deals

  • Display targeted advertisements on our Website and third-party platforms

  • Measure the effectiveness of our advertising campaigns

  • Conduct market research and competitive analysis

4.5 Security and Fraud Prevention

  • Detect, prevent, and investigate fraud, abuse, or other illegal activity

  • Protect the safety and security of our users, employees, and property

  • Verify the integrity of our systems and prevent security incidents

  • Monitor for and prevent unauthorized access to accounts

  • Investigate and resolve disputes or complaints

  • Enforce our Terms of Use, Service Agreement, and other policies

4.6 Legal Compliance

  • Comply with applicable laws, regulations, and legal processes

  • Respond to lawful requests from government authorities, law enforcement, or courts

  • Establish, exercise, or defend legal claims

  • Protect our rights, property, or safety, or that of others

  • Maintain records as required by law

4.7 Business Transfers

  • Evaluate, negotiate, or complete a merger, acquisition, sale of assets, bankruptcy, or similar business transaction

  • Transfer information to a successor entity in connection with such transaction

4.8 With Your Consent

  • Use your vehicle photos for marketing purposes (only with explicit consent)

  • Share information with third parties for purposes you approve

  • Any other purpose disclosed to you at the time of collection with your consent

5. HOW WE SHARE YOUR INFORMATION

5.1 We Do Not Sell Personal Information

We do NOT sell your personal information to third parties for monetary consideration. We do NOT share your personal information with third parties for cross-context behavioral advertising.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5.2 Service Providers and Business Partners

We share personal information with third-party service providers who perform services on our behalf, including:

Service Provider Type

Information Shared Purpose

Payment Processors

Name, billing address, payment method details, transaction amount used for process payments, manage subscriptions, prevent fraud

Cloud Storage Providers

Account data, service history, photos, communications used for data storage, backup, disaster recovery

Communication Platforms

Name, email, phone number, message content used for send emails, text messages, push notifications

Analytics Providers

Device information, usage data, IP address, location (general) used for Website and App analytics, usage tracking, performance monitoring

Customer Support Tools

Name, email, phone, service history, communications used for providing customer service, manage support tickets

Marketing Services

Name, email, phone, preferences, engagement data used for email campaigns, marketing automation, advertising

Scheduling and Routing

Name, vehicle info, location, service requests used for scheduling appointments, optimize service routes

Security and Fraud Prevention

Account information, transaction data, device information used for detecting and preventing fraud, ensure platform security

All service providers are contractually obligated to: (a) use your information only for the purposes we specify; (b) implement appropriate security measures; (c) comply with applicable privacy laws; and (d) not sell or further disclose your information except as necessary to provide services.

5.3 Legal Requirements and Protection of Rights

We may disclose personal information when required or permitted by law, including to:

  • Comply with subpoenas, court orders, legal processes, or government requests

  • Respond to lawful requests from law enforcement or regulatory authorities

  • Establish, exercise, or defend legal claims

  • Protect the rights, property, or safety of Curb Glow, our users, or the public

  • Enforce our Terms of Use, Service Agreement, or other policies

  • Detect, prevent, or investigate fraud, security issues, or illegal activity

  • Comply with applicable laws, regulations, or legal obligations

5.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your information may be disclosed, transferred, or acquired by a third party. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5.5 With Your Consent

We may share your information with third parties when you provide explicit consent, such as:

  • Using your vehicle photos in marketing materials (requires separate written consent)

  • Sharing your information with partners for joint promotions you opt into

  • Any other specific disclosure you authorize

5.6 Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This information is not considered personal information and may be used and shared without restriction for purposes including research, analytics, marketing, and business development.

6. DATA RETENTION AND STORAGE

6.1 How Long We Retain Your Information

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

Information Type: Account Information Retention Period: Duration of account + 7 years after closure Reason: Legal compliance, dispute resolution, fraud prevention

Information Type: Transaction Records Retention Period: 7 years from transaction date Reason: Tax, accounting, legal requirements

Information Type: Vehicle Photos Retention Period: 90 days from service date (unless dispute pending) Reason: Quality control, dispute resolution

Information Type: Marketing Photos (with consent) Retention Period: Until consent withdrawn or 3 years, whichever is earlier Reason: Marketing purposes

Information Type: Communications Retention Period: 3 years from date of communication Reason: Customer service, quality assurance

Information Type: Service History Retention Period: Duration of account + 3 years Reason: Service continuity, analytics, customer service

Information Type: Website Analytics Retention Period: 26 months from collection Reason: Usage analysis, website improvement

Information Type: Marketing Lists Retention Period: Until opt-out or 5 years of inactivity Reason: Marketing communications

Information Type: Legal/Dispute Records Retention Period: Duration of dispute + applicable statute of limitations Reason: Legal defense, compliance

6.2 Factors Affecting Retention

The specific retention period for your information may be longer if:

  • Required by applicable law or regulation

  • Necessary to resolve disputes or legal claims

  • Needed to prevent fraud or abuse

  • Required for legitimate business purposes

  • You have an unresolved complaint or dispute

  • There are outstanding payments or obligations

6.3 Secure Deletion

When we no longer need your information, we securely delete or anonymize it using industry-standard methods including:

  • Permanent deletion from active databases

  • Overwriting data to prevent recovery

  • Destruction of physical media containing data

  • De-identification or anonymization for research purposes

6.4 Backup and Archive Systems

Information may remain in backup or archive systems for a limited period after deletion from active systems. Backup copies are maintained for disaster recovery and are securely deleted according to our backup retention schedules (typically 90 days).

7. DATA SECURITY

7.1 Security Measures

We implement technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:

7.2 Technical Safeguards

  • Encryption: Data in transit is encrypted using TLS/SSL protocols (HTTPS); sensitive data at rest is encrypted using industry-standard encryption algorithms

  • Access Controls: Multi-factor authentication for administrative access; role-based access controls limiting employee access to necessary information only

  • Secure Storage: Data stored with reputable cloud service providers with SOC 2 Type II certification

  • Network Security: Firewalls, intrusion detection systems, and regular security monitoring

  • Vulnerability Management: Regular security assessments, penetration testing, and patch management

  • Secure Development: Security by design principles in application development

7.3 Administrative Safeguards

  • Employee Training: Regular privacy and security training for all employees

  • Background Checks: Background checks for employees with access to personal information

  • Confidentiality Agreements: All employees sign confidentiality and data protection agreements

  • Access Policies: Strict policies limiting access to personal information on a need-to-know basis

  • Incident Response: Documented procedures for responding to security incidents

  • Vendor Management: Security assessments and contractual obligations for third-party vendors

7.4 Physical Safeguards

  • Secure facilities with restricted access controls

  • Surveillance systems monitoring physical locations

  • Secure disposal of physical documents containing personal information

  • Device security policies for employee devices

7.5 Payment Security

We do NOT store complete credit card numbers on our servers. Payment processing is handled by PCI DSS-compliant third-party payment processors. We only retain the last four digits of your card number for reference purposes.

7.6 Limitations of Security

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You transmit information to us at your own risk.

7.7 Your Security Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials

  • Using strong, unique passwords

  • Not sharing your password with others

  • Logging out after using shared devices

  • Immediately notifying us of any unauthorized access to your account

  • Keeping your contact information current so we can reach you about security issues

7.8 Data Breach Notification

In the event of a data breach that affects your personal information, we will:

  • Investigate and contain the breach promptly

  • Notify affected individuals as required by applicable law (typically within 72 hours of discovery)

  • Notify relevant regulatory authorities as required

  • Provide information about the breach, data affected, and steps we're taking

  • Offer assistance such as credit monitoring if appropriate

8. YOUR PRIVACY RIGHTS AND CHOICES

8.1 General Rights

Subject to applicable law, you have the following rights regarding your personal information:

8.2 Right to Access

What it means: You have the right to request access to the personal information we hold about you.

What we'll provide:

  • Categories of personal information collected

  • Specific pieces of personal information we hold about you

  • Sources from which information was collected

  • Purposes for collecting or using the information

  • Categories of third parties with whom we share information

How to exercise: Email hello@getcurbglow.com with subject line "Access Request"

Response time: We will respond within 30 days (may be extended by 30 additional days if needed)

8.3 Right to Correction

What it means: You have the right to request correction of inaccurate personal information.

What we'll do: Correct inaccurate information; you can also update most information directly in your account settings

How to exercise: Update in account settings or email hello@getcurbglow.com

8.4 Right to Deletion

What it means: You have the right to request deletion of your personal information, subject to certain exceptions.

Exceptions: We may retain information when necessary to:

  • Complete transactions or provide requested services

  • Detect and prevent fraud or security incidents

  • Debug and repair errors

  • Comply with legal obligations

  • Enable internal uses reasonably aligned with your expectations

  • Exercise free speech or ensure another's right to free speech

How to exercise: Email hello@getcurbglow.com with subject line "Deletion Request"

8.5 Right to Data Portability

What it means: You have the right to receive your personal information in a portable, machine-readable format.

What we'll provide: A copy of your information in CSV, JSON, or PDF format

How to exercise: Email hello@getcurbglow.com with subject line "Portability Request"

8.6 Right to Opt-Out of Marketing

What it means: You can opt out of receiving marketing communications at any time.

How to exercise:

  • Click "Unsubscribe" in any marketing email

  • Reply "STOP" to marketing text messages

  • Update preferences in your account settings

  • Email hello@getcurbglow.com

Note: You cannot opt out of transactional or service-related communications (e.g., service confirmations, billing notices) while you remain a customer.

8.7 Right to Opt-Out of Sale or Sharing

Our Practice: We do NOT sell personal information or share it for cross-context behavioral advertising. Therefore, there is no need to opt out of these practices.

8.8 Right to Limit Sensitive Personal Information

What it means: You can request that we limit the use of sensitive personal information to purposes permitted by law.

Our Practice: We already limit use of sensitive information to necessary purposes (service delivery, security, legal compliance).

8.9 Right to Non-Discrimination

What it means: You have the right to exercise your privacy rights without discrimination.

Our Commitment: We will NOT:

  • Deny you goods or services

  • Charge different prices or rates

  • Provide a different level or quality of service

  • Suggest you will receive different prices or quality of service

Exception: We may charge different prices or provide different services if the difference is reasonably related to the value provided by your information.

8.10 Authorized Agent

You may designate an authorized agent to make requests on your behalf. To do so:

  • Provide written authorization signed by you

  • Verify your identity and the agent's authority

  • Agent must provide proof of authorization (power of attorney or signed permission)

8.11 How to Exercise Your Rights

Email: hello@getcurbglow.com

Subject Line: Include the specific right you're exercising (e.g., "Access Request," "Deletion Request")

Required Information:

  • Your full name

  • Email address associated with your account

  • Phone number (for verification)

  • Description of your request

8.12 Verification Process

To protect your privacy, we verify your identity before processing requests:

  • We'll match the information you provide with information in our records

  • We may ask for additional verification (e.g., account details, last four digits of payment method)

  • For deletion requests, we may require additional verification steps

8.13 Appeal Process

If we deny your request, you have the right to appeal:

  • Email hello@getcurbglow.com with subject line "Privacy Request Appeal"

  • Explain the basis for your appeal

  • We will respond within 30 days

9. STATE-SPECIFIC RIGHTS

9.1 California Residents (CCPA/CPRA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

Right to Know:

  • Categories of personal information collected in the last 12 months

  • Categories of sources from which information was collected

  • Business or commercial purposes for collecting information

  • Categories of third parties with whom we share information

  • Specific pieces of personal information we've collected about you

Right to Delete: Request deletion of personal information, subject to exceptions

Right to Correct: Request correction of inaccurate personal information

Right to Opt-Out of Sale/Sharing: We don't sell or share personal information for cross-context behavioral advertising

Right to Limit Sensitive Personal Information: We already limit use to permitted purposes

Right to Non-Discrimination: Exercise rights without discriminatory treatment

California Privacy Rights Metrics (Previous Year):

  • Requests Received: [Will be updated annually]

  • Requests Complied With: [Will be updated annually]

  • Median Response Time: [Will be updated annually]

California "Shine the Light" Law: California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.

9.2 Virginia Residents (VCDPA Rights)

If you are a Virginia resident, you have rights under the Virginia Consumer Data Protection Act (VCDPA):

  • Right to access, correct, delete, and obtain a copy of your personal data

  • Right to opt out of targeted advertising, sale of personal data, and profiling

  • Right to appeal our decision regarding your rights request

9.3 Colorado Residents (CPA Rights)

Colorado residents have rights under the Colorado Privacy Act (CPA) including access, correction, deletion, data portability, and opt-out rights.

9.4 Connecticut Residents (CTDPA Rights)

Connecticut residents have rights under the Connecticut Data Privacy Act (CTDPA) similar to Virginia and Colorado residents.

9.5 Massachusetts Residents

Massachusetts residents are protected by Massachusetts data security regulations (201 CMR 17.00) requiring comprehensive information security programs. We comply with these requirements.

9.6 Nevada Residents

Nevada residents may opt out of the sale of personal information. We do not sell personal information as defined by Nevada law.

10. ELECTRONIC COMMUNICATIONS AND SMS

10.1 Consent to Electronic Communications

BY PROVIDING YOUR PHONE NUMBER AND/OR EMAIL ADDRESS, YOU EXPRESSLY CONSENT TO RECEIVE ELECTRONIC COMMUNICATIONS FROM CURB GLOW, including:

  • Text messages (SMS/MMS)

  • Emails

  • Push notifications (if you download our App)

  • Automated phone calls or pre-recorded messages

10.2 Types of Messages

Transactional Messages: Service confirmations, scheduling notifications, service completion alerts, payment confirmations, account security alerts, customer service responses

Promotional Messages: Special offers, discounts, promotions, new service announcements, newsletters, surveys

10.3 SMS/Text Message Terms

  • Frequency: Message frequency varies depending on your service usage and preferences. You may receive up to 10 messages per month.

  • Costs: Message and data rates may apply. You are responsible for all charges from your mobile carrier.

  • Carriers: Supported carriers include AT&T, T-Mobile, Verizon, Sprint, and others. Service may not be available on all carriers.

  • No Purchase Required: Consent to receive text messages is not a condition of purchase.

10.4 How to Opt Out

Text Messages:

  • Reply "STOP" or "UNSUBSCRIBE" to any text message

  • Text "STOP" to [INSERT SHORT CODE] (if applicable)

  • Update preferences in your account settings

  • Email hello@getcurbglow.com

Emails:

  • Click "Unsubscribe" at the bottom of any marketing email

  • Update preferences in your account settings

  • Email hello@getcurbglow.com

Push Notifications:

  • Disable in your device settings

  • Disable in the App settings

IMPORTANT: Opting out of promotional messages will not stop transactional or service-related messages (service confirmations, scheduling notifications, payment receipts, security alerts) while you remain a customer.

10.5 Help and Support

For help with text messages, text "HELP" to the number that sent you the message or contact hello@getcurbglow.com.

10.6 TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA) and related regulations. We obtain express written consent before sending marketing text messages or making automated calls.

11. COOKIES AND TRACKING TECHNOLOGIES

11.1 What Are Cookies

Cookies are small text files placed on your device when you visit our Website. They help us recognize you, remember your preferences, and improve your experience.

11.2 Types of Cookies We Use

Cookie TypePurposeDurationEssential CookiesEnable core functionality (account login, security, payment processing). Required for the Website to function.Session or up to 1 yearPerformance CookiesAnalyze how visitors use the Website, identify errors, measure performanceUp to 2 yearsFunctionality CookiesRemember your preferences (language, location, settings)Up to 1 yearAnalytics CookiesUnderstand visitor behavior, measure traffic, improve services (e.g., Google Analytics)Up to 2 yearsAdvertising CookiesDeliver relevant ads, measure ad effectiveness, limit ad frequencyUp to 1 year

11.3 Other Tracking Technologies

  • Web Beacons (Pixels): Small graphic images that track page views, email opens, and user behavior

  • Local Storage: Browser storage for preferences and session data

  • Session IDs: Temporary identifiers for your browsing session

  • Device Fingerprinting: Collecting device characteristics for identification

11.4 Third-Party Cookies

We use third-party services that may place cookies on your device:

  • Google Analytics: Website traffic analysis

  • Facebook Pixel: Advertising and remarketing

  • Payment Processors: Secure payment processing

11.5 Your Cookie Choices

Browser Settings:

  • Most browsers accept cookies by default but allow you to block or delete them

  • Consult your browser's help menu for instructions

  • Note: Blocking cookies may impair Website functionality

Opt-Out Tools:

11.6 Do Not Track Signals

Some browsers offer "Do Not Track" (DNT) settings. We do not currently respond to DNT signals because there is no industry standard for how to interpret them.

11.7 Mobile App Tracking

If you use our App, we may collect:

  • Device identifiers (IDFA, AAID)

  • App usage data

  • Crash reports

  • Location data (with permission)

You can limit tracking through your device settings (iOS: Settings > Privacy > Tracking; Android: Settings > Google > Ads).

12. THIRD-PARTY SERVICES AND LINKS

12.1 Third-Party Websites and Services

Our Website and App may contain links to third-party websites, applications, and services that we do not own or control. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices or content of third-party services. We encourage you to review the privacy policies of any third-party services before providing them with your information.

12.2 Social Media Features

Our Website and App may include social media features (e.g., Facebook "Like" button, Instagram feed, Twitter share button). These features may collect your IP address, track your activity, and set cookies. Social media features are governed by the privacy policies of the companies that provide them.

12.3 Third-Party Analytics

We use third-party analytics services to understand how users interact with our Website and App:

12.4 Third-Party Advertising

We may use third-party advertising networks to display ads on other websites. These networks may collect information about your browsing activity across different websites to show you relevant ads.

13. CHILDREN'S PRIVACY

13.1 Age Restriction

Our Website, App, and Services are NOT intended for children under 18 years of age. We do not knowingly collect personal information from anyone under 18.

13.2 Parental Notice

If you are a parent or guardian and believe we have collected information from your child under 18, please contact us immediately at hello@getcurbglow.com. We will promptly delete such information.

13.3 COPPA Compliance

We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect, use, or disclose personal information from children under 13.

13.4 If We Learn of Collection from Children

If we learn that we have collected personal information from a child under 18, we will:

  • Delete the information as quickly as possible

  • Not use the information for any purpose

  • Not disclose the information to third parties

  • Terminate the account if applicable

14. INTERNATIONAL DATA TRANSFERS

14.1 Our Operations

Curb Glow operates primarily in the United States. Our servers and data storage facilities are located in the United States.

14.2 Transfers Outside Your Country

If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer.

14.3 Data Protection Standards

The United States may have data protection laws that differ from those in your country. We take steps to ensure your information receives adequate protection, including:

  • Implementing security measures described in this Policy

  • Using contracts with third parties that require appropriate data protection

  • Complying with applicable data transfer regulations

14.4 European Economic Area (EEA) Residents

If you are located in the EEA, please note that we do not actively target EEA residents. If you choose to use our Services from the EEA, we rely on your consent for data processing. You have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

15. CHANGES TO THIS PRIVACY POLICY

15.1 Right to Modify

We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons.

15.2 Notice of Changes

When we make material changes to this Policy, we will notify you by:

  • Posting the updated Policy on our Website with a revised "Last Updated" date

  • Sending an email to the address associated with your account

  • Displaying a prominent notice on our Website or in our App

  • Sending a text message for significant changes (e.g., new data collection practices)

15.3 Effective Date of Changes

Changes take effect thirty (30) days after notice is provided, except:

  • Changes required by law take effect immediately

  • Changes that expand your rights take effect immediately

  • Changes to address security issues take effect immediately

15.4 Your Acceptance

Your continued use of the Website, App, or Services after the effective date of changes constitutes acceptance of the updated Policy. If you do not agree to changes, you must stop using our Services and may request deletion of your account.

15.5 Prior Versions

We will maintain prior versions of this Privacy Policy in our records. You may request a copy of a prior version by contacting us.

16. CONTACT INFORMATION

16.1 Questions and Concerns

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Curb Glow LLC
Email: hello@getcurbglow.com
Website: https://www.getcurbglow.com

501 Boylston Street, Boston, MA 02116

16.2 Privacy Requests

To exercise your privacy rights (access, deletion, correction, portability, opt-out), email hello@getcurbglow.com with the specific request in the subject line.

16.3 Data Protection Officer

For privacy-related inquiries, our designated privacy officer can be reached at hello@getcurbglow.com.

16.4 Response Time

We aim to respond to all inquiries within:

  • Privacy rights requests: 30 days (may be extended by 30 days if needed)

  • General inquiries: 5 business days

  • Urgent security matters: 24 hours

16.5 Complaints to Regulators

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with:

  • Massachusetts: Office of Consumer Affairs and Business Regulation

  • California: California Attorney General

  • Federal: Federal Trade Commission (FTC)

ACKNOWLEDGMENT

By using the Website, App, or Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. You acknowledge that we collect, use, and share your personal information as described in this Policy.

© 2025 Curb Glow LLC. All Rights Reserved.

This Privacy Policy is effective as of December 8, 2025