Frequently Asked Questions

Curb Glow is designed to make street-parked car care simple and predictable. Below you’ll find answers to common questions about how the service works, scheduling, communication, billing, and coverage. If you don’t see your question here, feel free to reach out at hello@getcurbglow.com.

How Curb Glow works

  • Curb Glow is a curbside car-care subscription for street-parked vehicles. Each visit includes exterior window and glass cleaning and light debris removal such as leaves, pollen, dust, salt residue, and surface grime.

  • We service your vehicle while it’s legally parked on the street. You don’t need to be present. As long as the vehicle is accessible, we’ll take care of it curbside.

  • No. Curb Glow is not a full wash, interior cleaning, or detailing service. It’s designed for light, regular upkeep that helps street-parked vehicles stay cleaner between washes.

Scheduling & Timing

  • Service typically occurs within 24 business hours of your scheduled visit, excluding weekends, major holidays, and severe weather days.

  • It means your vehicle is usually serviced the next business day. Timing may vary slightly due to weather, city conditions, or access issues. If plans change, we’ll notify you by text.

  • Yes. You’ll receive a reminder text before service and a confirmation message once your vehicle has been serviced.

Text messages & communication

  • We use text messages to communicate service reminders, updates, and confirmations. Texting helps keep things quick and simple — no apps to download and no phone calls required.

  • Yes. You can reply SKIP to skip an upcoming visit or contact us to pause your subscription at any time.

  • We typically respond during business hours, usually within a few hours.

Access & missed visits

  • No. As long as your vehicle is legally parked and accessible, you do not need to be present.

  • If the vehicle isn’t legally parked, is blocked, or otherwise inaccessible, that visit will be skipped and service will resume at the next scheduled visit.

Billing, plans & cancellation

  • No. All plans are month-to-month with no long-term commitment.

  • You can cancel anytime before your next scheduled visit by texting us or emailing hello@getcurbglow.com.

  • Yes. If you’re traveling or don’t need service for a period of time, you can pause and resume later.

  • Completed or in-progress visits are not refundable, as services are scheduled and operational costs are incurred in advance.

Service area

  • Curb Glow currently serves select Boston neighborhoods, including the South End and Back Bay, with expansion planned over time.

  • Feel free to reach out. We’re expanding carefully and may be able to accommodate nearby locations.

Still have questions?

If you have a question that isn’t covered here, you can reach us anytime at hello@getcurbglow.com. We’re happy to help.